"Teil on tõesti suurepärane teenindus. Voodi on ka täpselt nii hea kui lootsin, nüüd kui olen saanud seal 1,5nädalat magada. Sain peale pikki otsinguid täpselt sellise voodi nagu soovisin :). - Mai 2026"
Terms of Sale
- General Provisions
1.1. These general terms and conditions (hereinafter: the “Terms”) regulate the procedure for purchases made by a consumer who is a natural or legal person (hereinafter: the “Consumer”) via the online store operated by Fennobed OÜ (registry code: 11426009, address: Veermiku tee 7, Kilksama village, 85003, Tori parish, Pärnu county) at www.kallebeds.ee.
1.2. By placing an order through the online store operated by Fennobed OÜ (hereinafter: the “Seller”), the Consumer confirms that they have read and agree to these Terms.
1.3. The right of withdrawal, warranty rights, and the right to submit complaints described in these Terms do not apply to legal entities.
Terms of Sale
- Products, Services, and Prices
2.1. All prices displayed in the online store are in euros (€) and include value-added tax (VAT) applicable in the Republic of Estonia.
2.2. The products displayed in the online store may be illustrative. The Seller makes every effort to ensure that product descriptions, photos, 3D models, and drawings are as accurate as possible. Differences in colour tones may occur depending on the user’s computer or mobile device settings.
2.3. Kaupleja jätab endale õiguse muuta hindu ilma ette teatamata. Muudatused ei kehti juba esitatud tellimustele.
2.4. The total price of selected products and services, including taxes, is displayed in the shopping cart before the Consumer confirms the order. - Ordering and Payment
3.1. To place an order, the desired products must be added to the shopping cart, the required data fields completed, the preferred delivery method selected, and payment instructions followed.
3.2. Payment is made through secure payment solutions, which may include bank links, bank cards, other payment methods, or, where applicable, instalment payment options.
3.3. After successful payment, the Consumer will receive an order confirmation by email.
3.4. The order is considered confirmed and binding once the payment has been received in the Seller’s account.
3.5. In e-commerce, an order confirmation constitutes a binding contract once all essential terms (price, product, delivery time) have been specified and the Seller has accepted the order.
3.6. The invoice will be issued after the goods have been dispatched from the factory and sent to the email address provided in the order.
3.7. When ordering from the online store, the Consumer must pay 100% of the order amount and delivery costs in advance. - Delivery
4.1. Ordered goods are delivered using the delivery method selected by the Consumer, which may include courier service, parcel terminal, or in-person pickup. For in-person pickup, goods are available on business days from 9:00–15:00 at the following address: Veermiku tee 7, Kilksama village, 85003, Tori parish, Pärnu county.
4.2. Delivery time depends on product availability and the selected delivery method. The estimated delivery time is displayed when selecting the products, but no later than in the shopping cart before payment.
4.3. The Seller is not liable for delivery delays caused by logistics partners or force majeure.
4.4. When goods are delivered to the Consumer’s address or handed over directly from the factory, the Consumer or their representative must sign a delivery note (goods acceptance act). Goods sent to a parcel terminal are considered delivered at the moment they are retrieved from the terminal. Goods delivered by courier (door-to-door service) are deemed received once the Consumer confirms receipt to the courier company.
4.5. In the delivery note, the Consumer confirms whether they wish to keep the original packaging or authorize its disposal. - Right of Withdrawal, Returns, and Refunds
5.1. 5. Right of Withdrawal
5.1. The consumer has the right to withdraw from an order within 14 days of receiving the goods. This period begins on the day the consumer, or a third party designated by the consumer, has physically taken possession of the item. The withdrawal form can be found at the link: Order Return.
5.2. The returned goods must be complete and packaged in a manner that prevents damage to the goods.
5.3. The merchant has the right to require that, in the case of a 14-day withdrawal from the contract, the product be returned in its original packaging. If the returned product is not in its original packaging or if the packaging has been damaged, the merchant has the right to claim compensation from the consumer for the decrease in the value of the goods, up to 10%.
5.4. The returned goods must not have been used in any way other than what is necessary to verify the nature, characteristics, and functioning of the goods. If the consumer has damaged the product during opening, installation, or packaging, the consumer may be held liable for the decrease in the value of the goods, and the merchant has the right to claim compensation for that decrease in value.
5.5. Upon withdrawal from the contract, the consumer bears the costs associated with the return, unless the reason for the return is a product defect or an incorrect shipment.
5.6. In the event of withdrawal from the contract, the consumer cannot require the merchant to come and collect the goods.
5.7. If, upon receipt of the returned goods, it becomes apparent that the product has been damaged, the consumer returned the wrong product, or the shipment was lost, the merchant has a claim against the consumer for the decrease in the value of the item. In the case of a wrong product being returned or a shipment being lost due to the consumer’s fault, the consumer is liable for the full value of the shipment. If the consumer refuses to compensate for the damages caused and no agreement can be reached between the parties, the merchant has the right to go to court to protect their rights.
5.8. If the consumer used a gift card to pay for the order, the merchant will, as part of the refund upon withdrawal, issue the consumer a new gift card of equal value to the amount that was used for the purchase. The portion paid with a gift card cannot be claimed back as cash upon withdrawal from the order.
5.9. The consumer is obliged to send the goods back to the merchant (by post or courier) within 14 days.
5.10. The merchant will process the refund to the consumer’s account no later than 14 days from the receipt of the withdrawal notice.
5.11. The merchant has the right to delay the refund until the consumer has returned the goods or provided proof that the goods have been posted or handed over to a courier. - Warranty and Complaints
6.1. All products are covered by the statutory warranty and liability for defects as provided by law.
6.2. The Seller is liable for any non-conformity or defect that existed at the time of delivery and becomes apparent within two (2) years from the date of delivery to the Consumer.
6.3. In the event of a defect, the Consumer must submit a completed complaint form to info@kallebeds.com or deliver it in paper form to the postal address of Fennobed OÜ, including a description of the issue and, if necessary, photos of the defect.
6.4. The complaint form is available at the following link: COMPLAINT FORM.
6.5. The Seller is not liable for defects arising after delivery due to the Consumer’s actions or omissions (improper use, failure to follow assembly instructions, accident, etc.) or for normal wear and tear resulting from regular use.
6.6. If a product purchased from the Seller has a defect for which the Seller is responsible, the Seller will repair or replace the defective product.
6.7. The Seller will respond to the Consumer’s complaint in writing or in a reproducible form within 15 days. - Processing of Personal Data
7.1. The processing of personal data is described in the document FENNOBED OÜ PRIVACY POLICY. - Final Provisions
8.1. All disputes between Fennobed OÜ and the customer shall be resolved in accordance with the laws of the Republic of Estonia.
8.2. If any provision of these Terms is found to be invalid, this shall not affect the validity of the remaining provisions.
Contact:
Fennobed Production OÜ
Registry code: 16781651
VAT number: EE102638244
Address: Veermiku tee 7, Kilksama küla, 85003, Tori vald, Pärnu maakond
Phone number: +3724439990
E-mail: info@fennobed.ee