Terms of Sale

  1. General Provisions
    1.1. These general terms and conditions (hereinafter: the “Terms”) regulate the procedure for purchases made by a consumer who is a natural or legal person (hereinafter: the “Consumer”) via the online store operated by Fennobed OÜ (registry code: 11426009, address: Veermiku tee 7, Kilksama village, 85003, Tori parish, Pärnu county) at www.kallebeds.ee.
    1.2. By placing an order through the online store operated by Fennobed OÜ (hereinafter: the “Seller”), the Consumer confirms that they have read and agree to these Terms.
    1.3. The right of withdrawal, warranty rights, and the right to submit complaints described in these Terms do not apply to legal entities.

Terms of Sale

  1. Products, Services, and Prices
    2.1. All prices displayed in the online store are in euros (€) and include value-added tax (VAT) applicable in the Republic of Estonia.
    2.2. The products displayed in the online store may be illustrative. The Seller makes every effort to ensure that product descriptions, photos, 3D models, and drawings are as accurate as possible. Differences in colour tones may occur depending on the user’s computer or mobile device settings.
    2.3. Kaupleja jätab endale õiguse muuta hindu ilma ette teatamata. Muudatused ei kehti juba esitatud tellimustele.
    2.4. The total price of selected products and services, including taxes, is displayed in the shopping cart before the Consumer confirms the order.
  2. Ordering and Payment
    3.1. To place an order, the desired products must be added to the shopping cart, the required data fields completed, the preferred delivery method selected, and payment instructions followed.
    3.2. Payment is made through secure payment solutions, which may include bank links, bank cards, other payment methods, or, where applicable, instalment payment options.
    3.3. After successful payment, the Consumer will receive an order confirmation by email.
    3.4. The order is considered confirmed and binding once the payment has been received in the Seller’s account.
    3.5. In e-commerce, an order confirmation constitutes a binding contract once all essential terms (price, product, delivery time) have been specified and the Seller has accepted the order.
    3.6. The invoice will be issued after the goods have been dispatched from the factory and sent to the email address provided in the order.
    3.7. When ordering from the online store, the Consumer must pay 100% of the order amount and delivery costs in advance.
  3. Delivery
    4.1. Ordered goods are delivered using the delivery method selected by the Consumer, which may include courier service, parcel terminal, or in-person pickup. For in-person pickup, goods are available on business days from 9:00–15:00 at the following address: Veermiku tee 7, Kilksama village, 85003, Tori parish, Pärnu county.
    4.2. Delivery time depends on product availability and the selected delivery method. The estimated delivery time is displayed when selecting the products, but no later than in the shopping cart before payment.
    4.3. The Seller is not liable for delivery delays caused by logistics partners or force majeure.
    4.4. When goods are delivered to the Consumer’s address or handed over directly from the factory, the Consumer or their representative must sign a delivery note (goods acceptance act). Goods sent to a parcel terminal are considered delivered at the moment they are retrieved from the terminal. Goods delivered by courier (door-to-door service) are deemed received once the Consumer confirms receipt to the courier company.
    4.5. In the delivery note, the Consumer confirms whether they wish to keep the original packaging or authorize its disposal.
  4. Right of Withdrawal, Returns, and Refunds
    5.1. 5.1. The Consumer has the right to withdraw from the order within 14 days of receiving the goods. The withdrawal period starts on the day the Consumer or a third party designated by the Consumer has taken physical possession of the goods.
    Withdrawal requests must be sent to info@kallebeds.com.
    A withdrawal form is available at the following link: WITHDRAWAL FORM.
    5.2. Returned goods must be complete and packaged in a way that prevents damage during transport.
    5.3. The Seller has the right to require that goods returned within the 14-day withdrawal period be in their original packaging. If the returned goods are not in their original packaging or the packaging is damaged, the Seller may charge the Consumer up to 10% of the product value to cover depreciation.
    5.4. Returned goods must not be used beyond what is necessary to determine their nature, characteristics, and functioning. If the Consumer has damaged the goods during unpacking, installation, or handling, the Seller may claim compensation for the reduction in value.
    5.5. The Consumer bears the cost of returning goods, unless the reason for return is a defective or incorrect item.
    5.6. The Consumer cannot demand that the Seller collect or transport the returned goods.
    5.7. If the returned goods are damaged, the wrong product is returned, or the shipment is lost due to the Consumer’s fault, the Seller is entitled to compensation corresponding to the loss in value. In cases of loss or incorrect return caused by the Consumer, the Consumer is liable for the full value of the goods. If the Consumer refuses to compensate the damage and no agreement is reached, the Seller has the right to pursue the claim in court.
    5.8. If a gift card was used for payment, the Seller will issue a new gift card of the same value for the refunded amount. The portion paid with a gift card is not refundable in cash.
    5.9. The Consumer must dispatch (post or hand over to the courier) the goods to the Seller within 14 days of submitting the withdrawal notice.
    5.10. The Seller will refund the Consumer within 14 days from the date of receiving the withdrawal notice.
    5.11. The Seller may withhold the refund until the goods have been returned or the Consumer has provided proof of dispatch.
  5. Warranty and Complaints
    6.1. All products are covered by the statutory warranty and liability for defects as provided by law.
    6.2. The Seller is liable for any non-conformity or defect that existed at the time of delivery and becomes apparent within two (2) years from the date of delivery to the Consumer.
    6.3. In the event of a defect, the Consumer must submit a completed complaint form to info@kallebeds.com or deliver it in paper form to the postal address of Fennobed OÜ, including a description of the issue and, if necessary, photos of the defect.
    6.4. The complaint form is available at the following link: COMPLAINT FORM.
    6.5. The Seller is not liable for defects arising after delivery due to the Consumer’s actions or omissions (improper use, failure to follow assembly instructions, accident, etc.) or for normal wear and tear resulting from regular use.
    6.6. If a product purchased from the Seller has a defect for which the Seller is responsible, the Seller will repair or replace the defective product.
    6.7. The Seller will respond to the Consumer’s complaint in writing or in a reproducible form within 15 days.
  6. Processing of Personal Data
    7.1. The processing of personal data is described in the document FENNOBED OÜ PRIVACY POLICY.
  7. Final Provisions
    8.1. All disputes between Fennobed OÜ and the customer shall be resolved in accordance with the laws of the Republic of Estonia.
    8.2. If any provision of these Terms is found to be invalid, this shall not affect the validity of the remaining provisions.

Contact:
Fennobed Production OÜ
Registry code: 16781651
VAT number: EE102638244
Address: Veermiku tee 7, Kilksama küla, 85003, Tori vald, Pärnu maakond
Phone number: +3724439990
E-mail: info@fennobed.ee